Non Government Job Circular

Job Circular at Ranks Motors Workshop Limited Post of Customer Care Manager

কাস্টমার কেয়ার ম্যানেজারের পদে র‍্যাঙ্ক মোটরস ওয়ার্কশপ লিমিটেডের চাকরির বিজ্ঞপ্তি

Job Circular at Ranks Motors Workshop Limited Post of Customer Care Manager

কাস্টমার কেয়ার ম্যানেজারের পদে র‍্যাঙ্ক মোটরস ওয়ার্কশপ লিমিটেডের চাকরির বিজ্ঞপ্তি

Ranks Motors Workshop Limited

Ranks Motors Workshop Limited

Position: Manager– Customer Care

Job responsibilities

  • RCA of customer concerns, strategic action planning and on-ground implementation
  • Plan Improvement in CSI scores, bringing in delight culture
  • Implementation of digital initiatives to better customer experience and sustain it
  • Ensure repair manual SOP implementation, capability building of distributor manpower
  • Pilot dealership revenue improvement plan and monitor on-ground progress
  • Put strategy in place to improve customer retention, roll-out AMC’s
  • Track & monitor business plan actuals vs achievement, action plan for shortfalls
  • Plan & execute – Service camps, customer focus groups,
  • Capture customer feedbacks on product concerns and report to HO
  • Conduct Warranty process audits, action planning with timeline for process improvements
  • Plan manpower training in-line with new product launches and skill enhancements
  • Track & monitor progress for process parameters like TEA, CEA, SDD, QG, RR

Employment status

Full-Time

Educational Requirements

  • Bachelor in Mechanical Engineering with MBA Marketing
  • Training: AutoCAD

Experience Requirements

  • 13-15 years
  • The applicant should have relevant experience in
    • Customer support, technical support, improving customer experience
  • The applicant should have experience in following business area(s)
    • Automobiles (PV & CV)

Additional Requirements

  • Age < 40 years
  • Both Male & Female candidates are allowed to apply
  • Preferred experience in Personal & Commercial range of vehicles
  • Communication skills, MS office
  • Willing to travel
  • Product knowledge

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Compensation & Other benefits

  • T/A, Mobile bill, Tour allowance, Medical allowance, Weekly 2 holidays
  • Other benefits as per company policy.

Read before and apply

Send your updated CV to Email: [email protected]

Apply Online

Or

Application Deadline: May 13, 2022

 

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